Accessibility Services
Accessibility Services

Superbus - accessible to passengers with special needs !

 Superbus operates according to all the accessibility laws and takes special care to uphold them as much as possible. The Company runs accessible lines under a standard, which can be viewed under the marking of “accessible services” (place the icon here), an accessible website as well as service stations with all the related devices and equipment.

Recently, Superbus has made all its service stations accessible and equipped them with advanced aid devices for people with disabilities!!
Superbus with you, all the way - judged by actions and not words...
Superbus is acting in many ways to raise awareness among its drivers and improve the accessibility level for the disabled in both stations* and buses. It is recommended that you check before you leave for the bus station that the planned route is accessible for you.
*Making bus stations accessible is under the responsibility of the local authority.
Assistance for those who use wheelchairs and assistance for the blind:
All the Superbus city buses are accessible and are equipped with designated devices, enabling those who need a wheelchair to get on or off the bus, safely and comfortably. There is also an automatic public address system, announcing the line name and destination outside the bus and announcing the next stop inside.
An accessible bus is one that includes a ramp at the rear door, enabling entry of wheelchair or a small mobile electric rider, while opposite the entry door there is space for anchoring, with a safety belt and press button to allow you to notify the driver where to stop. The bus carriage is relatively low compared to a regular bus, to allow easy entrance for people with walking disabilities and for the elderly. In such a bust, here is a special space for the blind person, assisted by a guide dog and also comfortable hand holders, accessibility signs, accessible notices, etc.
*Every bus can strap only one wheelchair.
Please note:
We will do our utmost to provide the appropriate assistance for the disabled and for this purpose, we have appointed an employee who in addition to her regular duties is also in charge of all inquiries from the disabled on any subject, complaint or improvement suggestions.
For inquiries, please contact our Public Queries Center and ask for the person in charge of inquiries from the disabled:


Tel: 1-700-700-181, 08-9205005.


     Link to the Form


     Fax: 08-9204355


Tracking information on station and bus accessibility

The Company’s website was designed so that also visually impaired persons will be able to use the information published by the Company.
The letter “A” is displayed in three font sizes at the top left-hand corner of the Home Page, and on the top left-hand corner of each site page. The user can choose the font size he/she prefers for reading and all the site text will be presented accordingly.
This technology is intended to enable also visually-impaired person to read and use the published information.
Accessible lines can be tracked on the website (lines on which accessible buses are operated and the stations were made accessible).
The website in its new design has undergone special modifications to adapt it to accessibility requirements. The website now meets the strict requirements of W3CWAI Web Content Accessibility Guidelines 2.0, at AA level. However, despite the great efforts invested in making the website accessible, the “Upload User Photo” feature in the Rav-Kav Card Registration Form on Internet Explorer Version 8 and above, cannot be performed by keyboard use only but also requires mouse clicking on the “Upload Photo” button, This is because of the strict security restrictions of the browser.
Accessible stations:
Making the transport stations accessible, including the way to the station and its infrastructure is the responsibility of the local authority.
Superbus has added signage for the visually-impaired in all the stations, according to the legal requirements.
This signage, which is intended for the accessible lines only, is made of metal plates with Braille writing system and includes the line number and destination. The notice also stands out, with the black signs stand out against a yellow background.
Customer Call Center:
Detailed information on station and bus accessibility can be obtained in the Information and Service Center, at 1-700-700-181, and passengers can make sure that their journey route is accessible. A wheelchair-aided person and a blind person with a guide dog can also notify the Customer Call Center in advance on their planned journeys.

Accesible Lin


The following lines will usually operate as accessible lines. However, there may be changes from time to time due to unforeseeable circumstances. It is recommended that you check with the Customer Call Center shortly before you depart on your planned journey.

According to the system’s mode of operation, every passenger can call the Customer Call Center, specify the relevant line number, the time of the journey, and receive information on the bus’s accessibility. Due to changes in vehicle allocation to lines, we recommend that you contact the Call Center shortly before you depart on your journey.


The Jerusalem City Cluster:

  • Line 2
  • Line 38
  • Line 82
  • Line 83
  • Line 136
  • Line 882

The Valleys Cluster: Yokneam Sub-cluster:



  • Line 1 - Daliyat al-Karmel “Dalia Hazeira” - internal
  • Line 2 - Daliyat al-Karmel Halat Ali - Daliyat al-Karmel, Carmel Park
  • Line 3 - Isfiya - internal
  • Line 9 - Nofit, to Kfar Yehoshua railway station
  • Line 11- Tivon internal
  • Line 13 - Kiryat Tivon to Kfar Yehoshua railway station
  • Lines 80, 82, 83, 85, 86 and 87 - Kiryat Tivon (school children bus lines)
  • Lines 15, 16, 17 and 25 - Yokneam
  • Lines 117 and 118 - Yokneam to Kfar Yehoshua railway station
  • Line 25 - Kfar Hachoresh to Kfar Barukh railway station
  • Lines 105 and 305 - Kfar Barukh railway station to Ramat David Camp
  • Line 81 and 89- Daliyat al-Karmel internal (school children bus lines)
  • Lines, 91, 92, 93, 94, 95, 96, 97, 98 and 99 - Yokneam internal (school children bus lines)
  • Lines 4, 5 and 15 - Migdal HaEmek internal
  • Line 9 - Industrial Zone Ramat Gavriel, Migdal HaEmek, to Kfar Barukh railway station
  • Line 6 - Migdal HaEmek central bus station to Kfar Barukh railway station
  • Line 395 - Migdal HaEmek (school children bus line)
  • Line 22 - Ramat Yishai to Kfar Yehoshua
  • Line 21 - Beit Lehem (Bethlehem of Galilee) to Kiryat Tivon
  • Line 27 - from Haifa to Beit Oren
  • Line 58 - Haifa to Daliyat al-Karmel


Afula Sub-cluster:
  • Line 2 - Afula to Ed-Dahi village
  • Line 3 - Afula internal
  • Line 6 - Afula internal (to the Cemetery)
  • Lines 10, 13, 14 and 20 - Afula internal
  • Lines 15 and 16 - Afula train, via Afula and back to Afula railway station
  • Lines 110, 115, 116 and 123 - Afula railway
  • Lines 380 and 381 - Afula - Afula (school children bus lines)
Tiberias sub-cluster:


  • Lines 1, 4 and 6 - Tiberias internal
  • Lines 5, 7 and 11 - BIG compound
  • Lines 8, 9 and 12 - Tiberias internal
  • Lines 37 and 39 - Tiberias - Alumot Interchange
  • Line 44 - Tiberias, to Kidmat Galil Industrial Zone
  • Lines 69, 70, 74, 75, 76, 77, 80, 81, 83, 84, 87, 88, 91, 93, 95, 97, 98 and 99 - Tiberias internal (school children bus lines)


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